Get in touch.
Real humans behind every reply. Email us at the address below and we'll get back to you within 24 hours on weekdays — usually faster.
Or for billing-specific issues, write to support@palsr.com. Both inboxes are monitored by the same team.
What can we help with?
Mention one of these in your subject line so we can route it fast.
Account & access
Trouble signing in, Google OAuth issues, password reset not arriving, email not verifying, or merging two accounts you accidentally created. Email hello@palsr.com with the email address on your account.
Billing, credits & refunds
Credits not added after purchase, subscription not activating, wrong amount charged, refund requests, or invoice copies. Email support@palsr.com with your Lemon Squeezy order ID (in your receipt email).
Audit problems
Audit failed mid-run, transcripts came back empty, report missing a section, or the score doesn't match what you see. Include the audit ID (visible in your dashboard's audit history) so we can pull the exact log.
Feedback, ideas, partnerships
Feature requests, bug reports, integration ideas, or partnership inquiries. We read every message — even if we can't ship every idea, we appreciate the signal.
How we handle support.
- 1. Response time. We aim to reply within 24 hours on weekdays (PKT). Most messages get a same-day response. Weekend replies may take until Monday.
- 2. First touch is human. No bots, no auto-replies, no chatbot loops. A real person reads your message and either fixes it or pulls in someone who can.
- 3. Privacy preserved. We only ask for the minimum information needed to help — usually your account email and the audit/order ID. We never ask for your password.
- 4. Follow-up close-out. Once we resolve the issue, you'll get a final email confirming it's done. If we don't hear back from you in 7 days, we close the thread — but you can always reopen it.
- • Email from the address on your Palsr account (helps us match the record instantly)
- • Include the audit ID or order ID when relevant
- • Describe what you expected vs what actually happened
- • Attach a screenshot if something visual looks off
Press, partnership, or legal? Same address — hello@palsr.com. We'll route it.